The primary function of this position is to deliver high quality service to our members through video, using an Interactive Teller Machine. This includes identifying members’ needs and offering Meritrust products and services as time permits.
Serves members in a professional, courteous, and efficient manner through prompt handling of all financial transactions, member inquiries, and service requests through the ITM.
Ability to recognize and adapt to traffic flow.
Performs all teller functions with accuracy and attention to detail.
Reports suspicious activity through proper channels.
Maintains effective working knowledge of all credit union products and services, promotions, policies and procedures.
Works independently and utilizes effective problem solving skills to resolve complex and non-routine member inquiries and issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides.
Diffuse difficult member situations; Research and solve member issues and complete follow-up work as time permits, refer situations to appropriate branch staff or department when necessary.
Educates members and assists with usage of new ITM technology, comfortable with emerging technologies and able to support other member delivery channels.
Ability to meet established personal and team goals in performance, quality, efficiency, and speed.
Fosters positive working relationships with business partners, Meritrust retail and department staff.
Adapts readily to change and is able to be flexible with work shifts to accommodate extended operating hours and business needs.
Responsible to maintain effective communications with direct manager.
Completion of annual Meritrust education and development program, as well as applicable management training programs offered internally.
Performs other duties as assigned by supervisor.
Minimum of 3 years customer service experience is preferred
Previous financial institution experience preferred, include knowledge or principles and practices of a financial institution
Excellent interpersonal and communication skills including the ability to project a courteous and friendly personality through video
Ability to operate applicable PC programs necessary for job function