Meritrust Credit Union

  • Fraud Associate

    Location US
    Posted Date 1 month ago(4/18/2018 2:51 PM)
    Job ID
    # Positions
    Risk Management
    Mon-Fri 8am-5pm & some Sats 9am-12noon
    Regular Full-Time
  • Overview

    Assists in the central control function for fraud activities through the credit union. Interacts with the legal and law enforcement community as it relates to fraud. Perform requests by Retail, Compliance, and Special Accounts departments. Assess varied situation for associated risk and recommends proper resolution, based upon current risk tolerances. Recommend action needed to management.


    • Perform daily monitoring in the areas of check, ATM, online banking, new account, plastic card, and loan fraud.
    • Work fraud alerts on fraud monitoring system to find/stop fraud quickly and prevent loss. Proactively reach out to members as necessary.
    • Monitor fraud risk tools and procedures to assist in detecting suspicious patterns and trends. Observe industry trends to determine necessary action.
    • Review checks and e-deposits exceeding certain parameters.
    • Maintain good member relations including supporting members who have been victimized by fraud. Assist members through the legal and financial ramifications of fraudulent activity. Is the primary contact person for members who are victims.
    • Review suspicious and fraudulent activity for action such as civil legal action, criminal filings, restitution orders, etc.
    • Exercise judgement on which cases warrant more extensive investigation. Files management approved police reports with appropriate law enforcement agencies.
    • Identify emerging fraud trends and make recommendations accordingly to mitigate risk.
    • Utilize all available methods of fraud detection and monitoring.
    • Submit updates to the training manuals on fraud related items.
    • Responsible for limiting account fraud, abuse, and potential losses to the Credit Union as a result of high-risk activity.
    • Recommend suspension and/or closure of accounts identified with abuse.
    • Promotes fraud awareness and prevention to staff and membership via training, alerts, website, and Meritline posts.
    • Reviews and analyzes new accounts for potential high-risk activity. Makes necessary recommendations to new account policies and procedures to reduce the Credit Union’s exposure.
    • React quickly and efficiently when trends emerge; notify appropriate Credit Union employees in a timely manner.
    • Coordinate, communicate, and work with all departments in matters involving fraudulent activity.
    • Prepares documentation for prosecution against individuals that have caused a financial loss to the Credit Union.
    • Ensure Suspicious Activity Reports on fraud cases are filed as required by regulations.
    • Perform other related duties of similar scope and complexity.
    • Maintain confidentiality in all matters.
    • Present a positive image of the Credit Union in all interactions.
    • Perform other duties as assigned by supervisor.


    • 1-3 years experience in the financial services industry
    • 3 years experience in fraud related activities preferred
    • Strong analytic ability coupled with a common sense approach to risk
    • Ability to work across organizational lines to foster teamwork, trust, and quality execution
    • Maintain high level of credibility with managers and functional areas of the Credit Union
    • Ability to work independently in a changing environment
    • Understanding of banking regulations
    • Preferred four year degree


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