Meritrust Credit Union

  • Flex Retail Manager

    Location US-KS-Wichita
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    2018-2482
    # Positions
    2
    Category
    Management
    Hours
    Mon-Fri 9AM-6PM and Saturday rotation 9am-12noon
    Type
    Hidden (2053)
    Branch
    TRIAD
    Address
    8710 E. 32nd Street North
  • Overview

    The primary function of this position is to deliver high quality service to our members. This includes identifying members’ needs and offering Meritrust products and services.

    Responsibilities

    The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

     

    • Coordinate branch activities and operations with Regional Retail Manager, including security and resolution of regulatory and audit findings.
    • Be flexible and reliable
    • Perform all duties of positions supervised while serving in a leadership role
    • Serve as backup to Retail Manager and/or Assistant Retail Manager
    • Be a resource for Regional Managers and VP Retail Delivery and Operations
    • Assist branch staff with member conflicts
    • Cross sell loan products and other Credit Union Services
    • Follow safety and security rules and regulations
    • Understand and commit to the Credit Union’s mission, philosophy, goals and objectives
    • Attend Retail Manager meetings and Manager Training classes
    • Monitor employee sales and production goals, based on predetermined dollar amounts, number of accounts or percentage of penetration
    • Aggressively motivate staff to sell payment protection products to Credit Union members. Responsible for promoting Credit Life, Credit Disability, GAP, Warranty and Investment products to Credit Union members
    • Demonstrate initiative in identifying problems/solutions and enhancing quality service

    Characteristics

     

    Servant Leader
    Service Champion
    Compelling
    Communicator
    Sales Driver
    Relationship Builder
    Eective Coach
    Impactful Motivator

    Qualifications

    • Excellent oral communication skills
    • Ability to operate applicable PC programs necessary for job function
    • High School diploma or equivalent
    • Knowledge of principles and practices of a financial institution
    • Knowledge of consumer loan functions and practices
    • Knowledge of Certificates of Deposit and IRAs
    • Previous financial institution experience preferred, including cash handling and member service
    • Completion of annual Meritrust education and development program, as well as applicable Management Training programs offered internally.

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