Meritrust Credit Union

  • Flex Member Consultant

    Location US
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    2018-2497
    # Positions
    8
    Category
    Retail Operations
    Hours
    Mon-Fri 9am-6pm & Saturday rotation 9am-12noon
    Type
    Regular Full-Time
  • Overview

    The Flex Member Consultant is a critical role supporting not only service to our members but to our branch staff as well.  Individuals in this position provide an exceptional in-branch experience by actively engaging with members on a personal basis to determine products and/or services that simplify the member’s life.   Responsibility to the member includes processing transactions, introducing products/services, fulfilling service events or transitioning to a specialized service representative, educating on use of products/services, and identifying and transitioning qualified referrals.  These individuals work in all of our branches to supplement staff and in some cases are called upon to work in various departments or projects as needed.

    Responsibilities

    • Establish new member relationships, opening appropriate consumer and deposit accounts based on financial needs.
    • Retain and build existing member relationships using a consultative approach. Advise members of relevant products and services.
    • Provide account servicing and maintenance. Assist with problem resolution for members, in accordance with established procedures and regulations. For more complex transactions, transition member to remote service.
    • Process transactions efficiently and accurately while using transaction detail to ascertain additional needs. Transaction processing time is used to determine if member needs are being met.
    • Instruct members as appropriate on products/services to ensure maximum benefit, use and comfort.
    • Ensure required documentation is completed thoroughly and accurately. Should a deficiency be identified later, follow up quickly with member to resolve.
    • Promote benefits of self-service banking (e.g., e-ATMs, on-line banking, mobile banking) to members.
    • Assist members with obtaining consumer loan products by accepting loan applications and partnering with direct lending team to facilitate member funding.
    • Identify qualified referrals and transition member to the appropriate referral partner (e.g., investments, mortgage, small business).
    • Stay abreast of all current and developing products/services offered to members and, when possible, utilize all credit union services in order to assist members effectively.
    • Complete defined on-boarding process to ensure enhanced member experience.
    • Continually survey branch to ensure zones are functioning and adequately supplied.
    • Perform branch specific duties including, but not limited to, balancing vault, managing recyclers and coin machine, processing night deposits, ordering/preparing currency, completing audit duties, and assisting with opening/closing branch as scheduled.
    • Actively embrace the universal associate concept. Support fellow employees, adapt to modifications promptly, promote a positive team environment in the branch, and work with branch associates to meet goals.

    Capabilities

    • Accept responsibility and accountability for achieving team goals and completing team tasks.
    • Skillfully question prospective and existing members to determine current and future financial needs.
    • Match products/services of the credit union with the needs of the member.
    • Convert member financial problems into solutions.
    • Move seamlessly within the branch from service transactions to product conversations as branch demand dictates. 
    • Recognize and respond to fluctuations in branch traffic.
    • Demonstrate unwavering integrity, ensuring member commitments are honored.
    • Appreciate and understand diverse needs of broad member base.
    • Serve as passionate member advocate.
    • Wholeheartedly embrace the values of Meritrust – Integrity, Safe & Secure, Courage, Leadership, Passion, Teamwork – to ensure the profitability and success of the organization.
    • Recognize and convey what sets Meritrust apart from other financial institutions.
    • Communicate information to members and teammates in a clear and concise manner by listening carefully, asking clarifying questions, and adapting style and information for each interaction.

     

    Characteristics

     

    Relationship Builder                                        Proactive Problem Solver                              Effective Listener

    Service Champion                                            Flexible                                                              Compelling Communicator

    Team Player                                                       Energetic/Engaging                                         Respectful

    Results Oriented                                              Resilient Optimist                                            Forward Thinking

     

    Qualifications

    • Excellent interpersonal and communication skills.
    • Experienced team player in a goal-oriented environment.
      • High school diploma required. Post high school education, or equivalent, preferred.
    • Background in sales, education, and/or finance helpful.
    • Excellent computer skills. Comfortable with technology.
    • Financially astute
    • Must be able to work a flexible day/time schedule to include Monday through Saturday business hours.

    • Must be able to stand for long periods of time

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed