Meritrust Credit Union

  • Flex Assistant Manager

    Location US
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    2018-2499
    # Positions
    2
    Category
    Retail Operations
    Hours
    Mon-Fri 9am-6 pm and Saturday rotation 9am-12noon
    Type
    Regular Full-Time
  • Overview

    The Flex Assistant Manager serves our members and employees through the active participation in the service and sales processes, coaching member consultants and assisting retail managers.

    Responsibilities

    Promotes Retail Vision:  Champions a strong needs-based sales environment; models and enforces desired sales, referral, education and service behaviors.

     

    Demonstrates Chameleon-like Movement:  Contributes to team eort by accomplishing related results as needed; moves seamlessly within the branch environment to ensure a defined member experience

     

    Possesses Operational and Regulatory Expertise:  Meticulously arranges the schedule to ensure operational aspects are complete; reinforces regulatory and procedural compliance along with safety and security of associates and assets within the branch.

     

    Assists Retail Manager:  Ensures commitments are kept; builds trust and respect by demonstrating unwavering integrity; assists Retail Manager in conducting sales meetings, setting goals, energizing associates, addressing performance issues,  individualizing coaching and achieving revenue targets.

     

    Prioritizes Communication:  Effectively communicates information to members and associates in a clear and concise manner; listens carefully; asks clarifying questions; ensures understanding; adapts style and information for each interaction.

    Sales:  Utilizes branded sales process to incorporate member segments, market opportunities, competitive forces and sales team effectiveness; identifies priorities and ensures sales teams execute against plans that focus on deepening client
    relationships, elevating market share and increasing share of wallet; assists Retail Manager in driving sales teams to build a strong pipeline and relating branch and individual performance to company’s balanced scorecard.

     

    Referrals:  Promotes and impacts a broad range of eco-partners in an omni channel environment; displays ability to translate referral goals into behaviors and actions that demonstrate sales targets.

     

    Education:  Applies knowledge of and ability to educate members and associates on banking issues, regulations, and business practices; advises, educates and engages employees and members on a variety of technological tools and resources, allowing them to explore solutions to achieve their immediate goals and overall financial well being.

     

    Service:  Ensures a best-in-class service experience; aids the Retail Manager in attracting, on-boarding, coaching and developing Universal Associates who fulfil the responsibility of first impression specialist, key influencer and experience curator.

     

    Characteristics

     

    Employee Enthusiast
    Member Champion
    Time Management
    Results Driven
    Proactive Problem Solver
    Team Player

     

     

    Qualifications

    Sales experience of 3 years or more preferred

    Previous financial institution experience of 3 years or more required for success in this role, including; cash handling and member service, knowledge of principles and practices of a financial services institution.

    Supervisory and employee development experience of 3 years or more desired

    Excellent oral communication skills

    Ability to operate applicable PC programs necessary for job function

    High School diploma, bachelor's degree preferred

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