Meritrust Credit Union

  • Retail Branch Manager

    Location US-KS-Wichita
    Posted Date 3 weeks ago(10/22/2018 9:46 AM)
    Job ID
    # Positions
    Mon-Fri 8am to 6pm varies most Saturdays 9am-12pm
    Regular Full-Time
    8015 E 22nd St North
  • Overview

    The primary function of this position is to deliver high quality service to our members. This includes identifying members’ needs and offering Meritrust products and services.


    The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

    • Participates in the hiring process for branch staff. Responsible for supervision, development, training, evaluation and discipline of direct reports.
    • Understands and implement the Meritrust Strategic Plan at the branch level.
    • Participates in branch goal setting and tracking of said goals.
    • Models the established sales process. Coaches and documents this process with direct reports; monitors and motivates employee sales and production goals; holds staff accountable for established goals, attends ongoing sales training.
    • Coaches around sales reports; congratulates top performers and helps poor performers with targeted coaching.
    • Conveys the desire to develop people and help them succeed.
    • Celebrates team and individual success. Recognizes high performers in small and large settings.
    • Actively participates in management meetings. Serves other managers as mentor and guide.
    • Communicates expectations clearly.
    • Enjoys taking risks and trying new approaches; is not hampered by fear of failure.
    • Regularly monitors, coaches and evaluates individual employee sales, production and job proficiency.
    • Achieves established branch goals including loans, deposits, ancillary products, services per household, efficiency and other areas deemed necessary.
    • Takes initiative in the areas of personnel, sales, and daily operations by identifying needs, finding solutions, and making movement toward those changes
    • Supports other Meritrust department functions including Lending, Marketing and Human Resources. Serves as a resource for these departments.
    • Constant attention to development of excellent organizational relationships (relationships with other Meritrust departments and employees)
    • Responsible for operational aspects of branch including security, policy adherence, cash management, balancing, negotiable items, fraud, audits, offages and errors
    • Participates in budgeting process, and adhers to said budget
    • Provides timely feedback including reports, analysis, etc.
    • Facilitates regular staff meetings for purposes of sales and operational proficiency
    • Performs other duties as assigned by supervisor
    • Completion of annual Meritrust education and development program, as well as applicable Management Training programs offered.


    • Sales experience of 5 years or more preferred
    • More than 3 years in management role, including employee development.
    • Previous financial institution experience of 5 years or more preferred, including cash handling and member service. Knowledge of principles and practices of a financial institution
    • Excellent oral communication skills
    • Ability to operate applicable PC programs necessary for job function
    • High School diploma or equivalent


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