Responsible for documenting the system for all legal and recovery items received daily, including posting of funds received. Transfer records into secured electronic storage sites. Prepare required documents for our attorney. Work with assigned counsel on legal and bankrupt members.
Post payments on the OSI screen of member's account and deliver payments to accounting personnel. Record receipt of payments in Akcelerant and do transfers as requested.
Enter the Akcelerant system and place flags on accounts, update status and add memos to the appropriate account on OSI as directed by the job duties or management.
Enter bill amount in the Akcelerant system on the loan and take bill to accounting after department manager's signature.
Assist in account research and getting legal paper work to Credit Union attorney.
Process and prepare daily paperwork, make folders for each account and scan items.
Retrieve documents to complete job duties from DOCMAN or IDENTIFI.
Prepare the bankruptcy claims and copies of the bankruptcy and judgment accounts turned to Credit Union attorney.
Assist in reviewing accounts that have filed bankruptcy and proceed with appropriate action. Including working directly with members in various stages of bankruptcy.
Process collection department receivable adjustments.
Enter data into department reports such as agency & repossession and deliver to proper recipient.
Do research as needed when member has a request or feels there might be an error and discuss findings with management.
Make copies of files when needed for court and deliver or mail to attorney. Attend court when needed.
Copy paperwork from file and system to be used in Small Claims Court cases. Attend Small Claims Court if needed.
Maintain confidentiality in all Credit Union and member matters.
Present a positive image of the Credit Union to members through a professional appearance and courteous attitude.
Perform other duties as assigned by supervisor.
Excellent oral/written communication skills and telephone manners /techniques.
Ability to use computer.
Ability to perform minor math calculations and interpret financial data.
Knowledge of fundamentals of lending, loan collection concepts and practices.
Ability to understand the legal aspects of collection, bankruptcy, repossessions, small claims and foreclosure procedures.
Ability to perform duties under the direction of the Fair Debt Collection Practices Act.
High School diploma or equivalent required.
Working knowledge of Excel or other spreadsheet programs.
Previous credit union or financial institution experience desired.