Meritrust Credit Union

  • Retail Manager

    Location US-KS-Lawrence
    Posted Date 2 weeks ago(2/9/2019 1:48 PM)
    Job ID
    # Positions
    Mon-Fri 9am-6pm and Saturday rotation 9am-12noon
    Regular Full-Time
    650 Congressional, Suite 400
  • Overview

    The primary function of this position is to deliver high quality service to our members. This includes identifying members’ needs and offering Meritrust products and services.


    Drives for Results
    Drives revenue and member loyalty through proactive interactions; grows branch
    revenue through the acquisition and share of wallet growth of consumer and
    business households as well as through collaborative partnerships with
    eco-partners and community involvement activities; actively walks the retail floor,
    moving seamlessly to assist members, coach associates and ensure sales and
    service expectations are achieved.


    Leads Member Focus
    Leads, coaches and executes a best-in-class member experience within an omni
    channel environment; knowledgeable of the values, practices and market tolerances
    that align member needs and satisfaction and leverages that information to create
    customized member solutions.


    Builds Winning Teams
    Develops talent by creating engaged, inclusive and diverse teams who are
    empowered to speak freely and act with integrity; leads the performance
    management process for all direct reports; celebrates significant team and
    individual success; recognizes high performers.


    Guides Effective Change
    Recognizes the need for and takes personal accountability to adapt to and lead
    others through organizational change while maintaining focus and productivity.


    Supports Vision and Purpose

    Ensures positive, successful communication of retail branch channel’s direction,
    vision and mission.


    Facilitates Compelling Communication
    Understands and applies eective communication concepts, tools and
    techniques; able to transmit, receive, and accurately interpret ideas, information,
    and needs.


    Connects the behavior of selling to the accepted execution of service; ensures a
    best-in-class experience through the attraction, on-boarding, coaching and
    development of Universal Associates who fulfil the responsibility of first impression
    specialist, key influencer and experience curator.


    Leadership Competencies
    Utilizes branded sales process to incorporate member segments, market
    opportunities, competitive forces and sales team effectiveness; identifies priorities
    and ensures sales teams execute against plans that focus on deepening client
    relationships, elevating market share and increasing share of wallet; drives sales
    teams to build a strong pipeline; relates branch and individual performance to
    company’s balanced scorecard.


    Leads and impacts a broad range of eco-system partners in an omni channel
    environment; translates referral goals into behaviors and actions that demonstrate
    sales targets.


    Applies knowledge of and ability to educate members and associates on banking
    issues, regulations, and business practices; advises, educates and engages
    employees and members on a variety of technological tools and resources, allowing
    them to explore solutions to achieve their immediate goals and overall financial well


    • 3-5 years of similar or related experience in sales and employee development preferred.
    • Previous financial institution experience of 5 years or more preferred, including cash handling and member service. Knowledge of principles and practices of a financial institution
    • Excellent oral communication skills
    • Ability to operate applicable PC programs necessary for job function
    • 4 year college degree or specialized training preferred


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