The primary function of this position is to deliver high quality service to our members. This includes identifying members’ needs and offering Meritrust products and services.
Drives for Results
Drives revenue and member loyalty through proactive interactions; grows branch
revenue through the acquisition and share of wallet growth of consumer and
business households as well as through collaborative partnerships with
eco-partners and community involvement activities; actively walks the retail floor,
moving seamlessly to assist members, coach associates and ensure sales and
service expectations are achieved.
Leads Member Focus
Leads, coaches and executes a best-in-class member experience within an omni
channel environment; knowledgeable of the values, practices and market tolerances
that align member needs and satisfaction and leverages that information to create
customized member solutions.
Builds Winning Teams
Develops talent by creating engaged, inclusive and diverse teams who are
empowered to speak freely and act with integrity; leads the performance
management process for all direct reports; celebrates significant team and
individual success; recognizes high performers.
Guides Effective Change
Recognizes the need for and takes personal accountability to adapt to and lead
others through organizational change while maintaining focus and productivity.
Supports Vision and Purpose
Ensures positive, successful communication of retail branch channel’s direction,
vision and mission.
Facilitates Compelling Communication
Understands and applies eective communication concepts, tools and
techniques; able to transmit, receive, and accurately interpret ideas, information,
Connects the behavior of selling to the accepted execution of service; ensures a
best-in-class experience through the attraction, on-boarding, coaching and
development of Universal Associates who fulfil the responsibility of first impression
specialist, key influencer and experience curator.
Utilizes branded sales process to incorporate member segments, market
opportunities, competitive forces and sales team effectiveness; identifies priorities
and ensures sales teams execute against plans that focus on deepening client
relationships, elevating market share and increasing share of wallet; drives sales
teams to build a strong pipeline; relates branch and individual performance to
company’s balanced scorecard.
Leads and impacts a broad range of eco-system partners in an omni channel
environment; translates referral goals into behaviors and actions that demonstrate
Applies knowledge of and ability to educate members and associates on banking
issues, regulations, and business practices; advises, educates and engages
employees and members on a variety of technological tools and resources, allowing
them to explore solutions to achieve their immediate goals and overall financial well